Consumer Protection Act, 1986 – Was conceived as a legislation to address complaints of consumers (an expression defined and interpreted widely) and provide a forum for their quick redressal, and, furthermore, wherever third parties have claimed relief, technicalities have been brushed aside consistently, by this court. Held, thus, even after an original consumer is indemnified for a fire accident, the insurer can maintain a complaint against the carrier/service provider, and claim damages (of course along with the insured party) (Economic Transport Organization v. Charan Spinning Mills (P) Ltd, (2010) 4 SCC 114). Likewise, absence of privity of contract is not a bar for maintaining a complaint against a service provider, by a third party who suffers an incident, which is otherwise covered by an agreement.( Canara Bank v. United India Insurance Co. Ltd., 2020 SCeJ 385). Complainants and resultant actions including of the NCDRC are fully saved by provisions of the Real Estate Regulatory Authority Act, 2019. (Imperia Structures Ltd. v. Anil Patni, (2020) 10 SCC 783))
(2021-3) Punjab Law Reporter 335 (SC) (SN)
