consumer protection act – Deficiency of service – The scope of the enquiry, in a case under the Consumer Protection Act, which is a summary proceeding, cannot be lost sight of – A consumer, under the Act, can succeed, only on the basis of proved deficiency of service – The deficiency of service would arise only with reference to the terms of the contract and, no doubt, the law which surrounds it. If the deficiency is not established, having regard to the explicit terms of the contract, the consumer must fail.